VIDEO PROGRAM REVIEW

This Conflict Communication Skills video shows employees how to diffuse a hostile and potentially violent situation. It teaches techniques for defusing hostility in someone who may be getting angry or verbally abusive so violent situations can be avoided.
The video teaches a 12-step process for dealing with Conflict, internally between co-workers or externally with customers. This program helps identify hostile situations and how they can be approached and resolved. Emphasizes the importance of learning these skills for employees, their co-workers and the organization as a whole.

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